But VIA waits centuries before releasing chipset data, and it does not seem that the open source effort has changed this much (granted, it is directed more toward the mini-itx boards). I am convinced that VIA would see a much greater appreciation of their products if they were more forthcoming. Bios settings on PT880 boards include a slew of advanced memory tweaking options... that no one anywhere has been able to crack since we have no datasheets (I have tried Fiona Gatt directly, as well as getting more reputable people from Anandtech, VR-Zone and Madshrimps to try as well, all to no avail so far).
So until VIA really understands partnering with the user and open source communities, efforts such as open source drivers are likely to be less successful than they could be.
I couldn't agree more, on the original epia board I found a bug in the Video Drivers. It only affected one Game Engine that I know of but I'm not sure how many actual games were affected. The same problem had been reported for another video chip: the Voodoo3 and 3DFX had been forced to rewrite their drivers to fix it.
I tested with the Trident reference drivers for the graphics chip and was successful but lost out on other video features that were included with the VIA driver (particularly TV-Out)
Like you I contacted John and Fiona Gatt to see if a driver fix could be released - without success the chipset was being depreciated. I asked them for Driver Source Code no response - there were open source drivers (not made by VIA) for the chipset but were not directly applicable to repairing the windows drivers and again did not support all video features.
This from a company whose idea of a support process was to set up a forum for unpaid customers to solve the problems of other customers - but does not give the experienced users the tools or the incentive to do so. All the while John and Fiona lurk in the background running competitions and giving out management platitudes - but rarely helping anyone.
Fed up - especially with the way that certain trolling posters were being given far to much leeway by john gatt because he knew them personally- I took action that saw me permanantly banned for far less than some of the trolls were comitting.
I agree with Zut that VIA cannot be trusted when they say they are eager to work with the open source community.