MotionMan
49ers Fan Since 1967
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« on: July 14, 2011, 08:02:27 PM » |
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On Monday, I received a non-functioning (which I knew about) 1st Generation Time Capsule that I bought from an online "friend". I took it to Zero One Media Center ( http://www.01mediacenter.com/), an advertiser on the Adam Carolla Podcast, because they had a coupon for a free diagnostic ( http://www.01mediacenter.com/pages/ace-discount). Monday night I found the following: http://support.apple.com/kb/TS3351My unit falls within the serial number range mentioned in the article, so I e-mailed Zero One about it. On Tuesday, was told by Zero One Media the following: I submitted the repair as a whole unit swap under AppleCare. Unfortunately the program only covers units up to 3 years after purchase date so the repair was rejected by Apple. (The unit was apparently bought in April 2008.) I e-mailed an old high school friend who works for Apple and he suggested I take the unit to an Apple Store to see if they can help me. I went to my local Apple Store last night and told the Genius my whole sorry tale. Without saying another word, he went in the back and came out with a refurbished 1st Generation Time Capsule and swapped it out. Apple Absolutely ROCKS!!! MotionMan |
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crosscourt
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« Reply #1 on: July 14, 2011, 08:03:40 PM » |
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Didnt realize you were an avid Apple user.
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MotionMan
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« Reply #2 on: July 14, 2011, 08:12:13 PM » |
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Didnt realize you were an avid Apple user. I wasn't the last time we were here at the same time. About 2009 I went all Apple: Now we have 2 iPhones, 2 Touches, 2 MacBooks, 2 Minis, an AppleTV2, an Airport Express, an Airport Extreme and the Time Capsule in my family. MacMotionMan |
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Babar
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« Reply #3 on: July 14, 2011, 08:12:59 PM » |
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Wow.... nice customer service. I've heard bad things about Apple store customer service but I've always had a good experience when I've gone in to the stores.
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crosscourt
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« Reply #4 on: July 14, 2011, 08:13:28 PM » |
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Thats what happens when I visit every few years LOL!!!
I use Linux primarily now which many people dont realize,Kubuntu 11.04.
Things change...
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crosscourt
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« Reply #5 on: July 14, 2011, 08:14:21 PM » |
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Its not all roses in Apple stores as there have been many issues over time but overall a better experience than other competitors.
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MotionMan
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« Reply #6 on: July 14, 2011, 08:14:40 PM » |
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Wow.... nice customer service. I've heard bad things about Apple store customer service but I've always had a good experience when I've gone in to the stores.
I have never had a bad experience at my 2 local Apple stores. I think those that have bad experiences either expect too much (i usually expect nothing) or go in with the wrong attitude. MotionMan MotionMan |
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crosscourt
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« Reply #7 on: July 14, 2011, 08:17:04 PM » |
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The reports of problems are pretty well known,one about issues with an iPad that got alot of attention in NYC and the iPhone antenna issues which got a bit messy in some areas.
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MotionMan
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« Reply #8 on: July 14, 2011, 08:22:38 PM » |
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The reports of problems are pretty well known,one about issues with an iPad that got alot of attention in NYC and the iPhone antenna issues which got a bit messy in some areas.
But were those hardware issues or "bad customer service at the Apple store" issues? MotionMan |
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crosscourt
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« Reply #9 on: July 14, 2011, 08:24:27 PM » |
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Both as the issue was hardware related but the way they handled it intially was very poor.
It was pretty much nationwide but as always happens Apple backs off and treats theiur customers as they should.
One of the issues was an iPad at the NYC store that had a meltdown and they didnt want to take responsibility for it.
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MotionMan
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« Reply #10 on: July 14, 2011, 08:25:48 PM » |
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One of the issues was an iPad at the NYC store that had a meltdown and they didnt want to take responsibility for it.
The cube store? (I was there many years ago, before I was a Mac guy.) MotionMan |
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Founding Member, Official Sudhian Post-Signers Club, Bar Association & "I don't care about Harry Potter" Support Group
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crosscourt
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« Reply #11 on: July 14, 2011, 08:27:10 PM » |
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The NYC store has a glass cube on the surface then you walk down into the store,its very cool but yes it happened there.
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Phuncz
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« Reply #12 on: July 15, 2011, 07:20:32 PM » |
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Their best policy is that almost nothing smaller than their Macbooks are repared, but just swapped for a new/refurbished one. Their worst policy is that almost no manufacturing problems are their problem unless they've been sentenced in court.
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crosscourt
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« Reply #13 on: July 15, 2011, 07:22:10 PM » |
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Well said!
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